Customer Services Executive - Inbound & Outbound Calling

About the Role

We are urgently seeking motivated individuals for the position of Executive – Operations, based in Juinagar, Navi Mumbai. This full-time role involves managing both inbound and outbound customer calls with the goal of promoting company products and services, generating leads, and meeting daily and monthly targets. Freshers and experienced candidates between 18 and 32 years are encouraged to apply.

Key Responsibilities

• Handle incoming and outgoing customer calls from provided lead lists.
• Explain and promote the company's products and services to potential customers.
• Generate leads by effectively engaging with customers.
• Address basic customer queries through inbound calls.
• Accurately gather and update customer information in records.
• Maintain professional communication and deliver excellent customer service.
• Meet and exceed daily, weekly, and monthly targets for calling and lead generation.
• Operate efficiently within a fast-paced team environment.

Candidate Profile and Requirements

• Strong verbal communication and interpersonal skills.
• Comfortable and experienced with inbound and outbound calling.
• Good persuasive abilities to influence potential customers.
• Basic computer literacy.
• Self-motivated with a goal-oriented mindset.
• Adaptable in handling diverse customer profiles.
• Preferred candidates possess above-average communication skills.

Eligibility Criteria

• Graduate freshers are eligible to apply.
• HSC freshers can apply.
• Candidates with 10th standard plus Diploma qualifications are eligible.
• 12th standard plus Diploma holders are eligible.
• HSC holders with at least 1 year of experience qualify.
• Undergraduates with minimum 6 months relevant experience are also eligible.

Work Schedule and Conditions

• Workweek consists of 6 days with rotational weekly offs.
• Shifts are any 9-hour period between 8:00 AM and 8:00 PM; no night shifts.
• At least 6 hours of calling is required daily.
• No incentives are offered apart from fixed salary.

Preferred Background

Candidates experienced in telecalling, customer service, BPO, voice processes, telesales, inside sales, lead generation, call centers, inbound and outbound calling are favorable.