Customer Service Representative
Pearls & Stars Exclusive Travel LLC
Remote · Full Time
Be the first to apply
- Experience
- Any
- Salary
- CAD 40,000 – CAD 60,000 / year
- Openings
- 1
- Posted
- 9 hours ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About the Role
Pearls & Stars Exclusive Travel LLC is looking for a Customer Service Representative to join their fully remote team in Canada. This role involves managing incoming destination operations across Italy and Mediterranean locations, alongside handling workflows such as Renata Travel DMC. The position demands maintaining source accuracy, ensuring control over deadlines, and keeping comprehensive status documentation throughout workflow stages.
Key Responsibilities
- Manage customer service tasks related to Italy and Mediterranean destination operations using CRM tools and issue resolution methods, to maintain traceable source accuracy.
- Examine incoming data with Renata Travel DMC Workflow and service recovery practices, making sure incomplete or inconsistent information is identified before progressing to the next workflow phase.
- Monitor ongoing tasks via ticket management and customer experience approaches, maintaining visibility on deadlines and ownership until resolution.
- Record decisions and handoffs clearly using CRM and queue management so colleagues can easily continue ongoing workflows without recreating history.
- Support quality assurance through service recovery processes and escalate issues promptly when status cannot be verified from existing records.
Performance Expectations
Success in this role is evaluated based on reinforcing source accuracy, managing deadlines effectively, and leaving an auditable trail of customer service activities. All unresolved matters should have an accountable owner.
Candidate Fit
- Hands-on experience with destination management workflows related to Italy and the Mediterranean and issue resolution within a remote Canadian context.
- Strong written communication skills leveraging CRM tools and service recovery documentation to track ownership and next steps.
- Comfortable using case documentation and queue management to maintain accurate records efficiently.
- Good judgment regarding ticket management and escalation decisions within customer service and travel operations workflows.
Position Details
- Full-time, entry-level position.
- Remote work arrangement within Canada.
- Annual salary range: $40,000 to $60,000.