Customer Service Representative - BNT Ashburton

About Bapcor New Zealand

Bapcor New Zealand is a division of the larger Bapcor Group, a leading supplier in the Asia Pacific automotive aftermarket sector. We provide parts, equipment, services, and solutions through respected brands such as BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand, and JAS. Our extensive range serves customers nationwide with one of the most comprehensive selections of automotive components.

More than just an automotive company, we are driven by people-centered values and dedicated to understanding and supporting our customers and communities. Our New Zealand team plays an essential role in both local operations and regional strategies within the wider group, which includes over 1,000 locations and 5,000 employees across Australia, New Zealand, and Thailand.

Our core values guide our work:

• Integrity: We do the right thing
• Collaboration: We are in it together
• Passion: We give a damn
• Execution: We get it done

Role Overview

We seek an outstanding Customer Service Representative who is enthusiastic about automotive parts and has a full New Zealand driving license. This full-time position is based in Ashburton, working Monday to Friday from 8 am to 5 pm, including alternate Saturday mornings. Key duties include:

• Providing exceptional service to trade customers both in-person and by phone
• Assisting customers with selecting the appropriate vehicle parts and solutions
• Accurately picking, packing, and processing orders
• Identifying opportunities for upselling and suggesting complementary products
• Developing strong, ongoing relationships with a loyal customer base

Candidate Requirements

• Experience in customer service, preferably within the automotive or trade sectors
• Proficiency with computers; basic skills in Excel are beneficial
• A sincere interest in cars or automotive parts
• Excellent communication abilities and a positive, proactive attitude
• Capability to maintain accuracy while working efficiently in a fast-moving environment
• Team-oriented mindset, with willingness to support colleagues

Additional Benefits and Culture

Joining BNT means joining a workplace known for great culture and strong employee support. Benefits include:

• An annual birthday day off
• A paid volunteer day each year
• Complimentary breakfast every morning
• Competitive pay with performance incentives
• Exceptional discounts on products
• A flat organizational structure that allows collaboration with senior leaders
• Opportunities for career advancement in Bapcor's broader New Zealand, Australian, and Southeast Asian operations

We are committed to an inclusive work environment welcoming applicants from diverse ages, cultures, gender identities, abilities, and backgrounds. We provide an unbiased, accessible recruitment process. Candidates requiring accommodations during application are encouraged to inquire by contacting us directly.