Customer Service Representative

About Carma and Role Overview

Carma is revolutionizing the automotive industry in Australia as a digital pre-owned car dealer focused on making car buying and selling effortless and enjoyable. We have a diverse in-house team handling everything from engineering to marketing, purchasing to reconditioning. We're looking for a Customer Service Representative to be the welcoming voice for our customers in Sydney, supporting their journey with warmth and efficiency.

Key Responsibilities

• Serve as the primary contact for customers buying or selling vehicles via phone, email, chat, and social media platforms.
• Guide customers through booking inspections and handovers, ensuring a smooth and seamless experience.
• Develop trust and rapport by proactively addressing questions and resolving issues before they arise.
• Collaborate closely with Buying, Sales, and Delivery teams to coordinate schedules, confirmations, and follow-ups.
• Maintain meticulous and up-to-date administration and CRM records.
• Share ideas to enhance company processes, operational efficiency, and overall customer satisfaction.
• Take full ownership of customer interactions, always ensuring closure and prioritizing their experience.

Candidate Profile

• Previous customer service experience, preferably in a fast-paced or high-volume setting.
• Comfortable interacting with customers via phone and digital channels; retail or call center exposure is advantageous.
• Technologically adept with a quick aptitude for new systems like Hubspot and CRM platforms.
• Highly organized and detail-focused with the ability to manage multiple priorities simultaneously.
• Empathetic, solution-oriented, and attentive to customer needs.
• Basic knowledge of cars is a bonus but not mandatory; eagerness to learn is essential.
• A collaborative team player who brings energy, positivity, and strong values to their work.

Additional Information

• This position requires working fully onsite at our Surry Hills headquarters following a rotating roster.
• Enjoy contributing to a rapidly expanding, supportive team where ideas are valued and impactful.
• The office environment includes fresh coffee, snacks, and Friday rooftop social events.
• Employee perks include discounts on Carma cars, parts, and NRMA coverage.
• Carma promotes an inclusive work culture embracing diversity and ensuring safe work practices.
• Reasonable adjustments can be made during the hiring process to support candidates' needs.