Customer Service Representative
Golden Grove, South Australia, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Australian citizens able to obtain government security clearance are eligible to apply.
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
Step into the role of a Customer Service Representative (CSR) where you will develop essential skills in problem-solving, communication, and service delivery. Successful candidates will also gain a Government Security Clearance to support key clients across Australia.
About Datacom
Datacom is one of the leading providers of IT professional services in Australia and New Zealand, known for its dynamic and agile working environment that fosters a unique company culture. Employees benefit from meaningful work and genuine advancement opportunities.
Career Development
Begin with hands-on experience in a busy customer contact centre, alongside earning a Certificate III in IT. The role also offers pathways in customer experience such as People Leadership, Quality and Knowledge Management, and Workforce Management through an acclaimed internal leadership and development academy.
Candidate Profile
- Exhibits strong attention to detail
- Demonstrates patience and empathy
- Works well within a team and communicates effectively
- Is dependable and punctual
- Possesses basic computer skills, including a typing speed of at least 20 words per minute
- Must be an Australian citizen eligible for security clearance
Working Hours and Schedule
The role involves working Monday to Friday within 7:00am to 7:30pm on a rotating roster system. The average workweek consists of 37.5 hours across five days, with rosters provided two weeks in advance.