Customer Service Representative

About the Role

U-Haul is seeking enthusiastic and personable individuals to join their team as Customer Service Representatives. In this role, you become a key part of a dynamic team that exemplifies U-Haul's commitment to outstanding customer service, supporting clients throughout their rental experience by inspecting and maintaining equipment, as well as assisting with the dispatch and return of rental items using modern technology. The position includes comprehensive on-the-job training.

Compensation and Benefits

U-Haul proudly operates with a "Hire Fast, Pay Fast" philosophy, allowing new employees to start and receive pay immediately, including remuneration for a hands-on working interview. New hires are eligible for a $100 signing bonus and an additional $300 cash bonus upon successful completion of the U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail locations.

Additional benefits include:

• Paid holidays, vacation, and sick leave, contingent on eligibility
• Job security and career growth prospects
• Gym reimbursement program (eligibility required)
• Opportunities for professional advancement
• Robust on-the-job learning initiatives
• Full benefits package (where eligible)
• Registered Retirement Savings Plan (RRSP) payroll deduction option
• Deferred profit-sharing plan participation
• Employee Assistance Program through the You Matter initiative
• Access to Mindset and wellness applications
• Discounts on Apple and Dell products, as well as hotels and more

Key Responsibilities

• Provide courteous support to customers at U-Haul centers, addressing questions and facilitating rental processes for products and services
• Operate U-Scan smartphone technology to track rentals and manage inventory
• Handle and secure U-Haul trucks and trailers, including movement and connection
• Perform cleaning and thorough inspection of equipment on the lot, including fluid level checks
• Prepare rental contracts and handle the acceptance of returned equipment
• Install trailer hitches and wiring systems
• Fill propane tanks (certification provided upon hire)
• Operate forklifts following certification offered by U-Haul
• Carry out additional assigned duties as required
• Engage in continuous learning through U-Haul University programs

Candidate Requirements

• Valid driver's license with a clean driving record maintained
• Completion of high school education or equivalent credential

Work Environment and Physical Requirements

The role involves exposure to various moderate physical risks necessitating adherence to safety practices, including working near moving machinery and potential exposure to fumes or irritants. Use of protective gear such as masks, goggles, gloves, or shields may be required.

Physically, the job demands the ability to remain on feet for extended periods, move around indoor and outdoor environments, reach varying heights, and handle equipment weighing a minimum of 50 pounds with or without assistance.