Customer Service Representative

About Us

Kaizen is recognized as the leading recruitment agency in the MENA region, specializing in connecting top-tier professionals with distinguished and rewarding positions across the Middle East and GCC. The client is a globally prominent business information and insights provider, operating since 1841, catering to businesses in 64 countries including the Middle East, South Asia, Africa, and the Indian Ocean/Pacific Islands.

Role Overview

As a Customer Service Representative, you will be responsible for overseeing and managing the daily flow of leads related to specific D&B products. Your role includes professional client communication, delivering detailed information about services, responding to inquiries, and supporting sales efforts on new leads.

Key Responsibilities

• Manage and monitor the daily incoming leads for designated D&B products.
• Respond to client communications professionally, sharing comprehensive details about service offerings and addressing queries from current customers.
• Maintain thorough records of inquiries, complaints, requests, and feedback, ensuring follow-ups with relevant departments to enable proper resolution.
• Coordinate with various internal departments to guarantee timely execution of deliverables.
• Direct customer requests to the appropriate personnel or teams for resolution.
• Develop and sustain strong professional relationships with current clients.
• Possess thorough knowledge of all D&B existing products and services.
• Provide precise and detailed information as required.
• Take the lead on updating and maintaining the customer database accurately.
• Participate actively in research activities and play a vital role in generating potential sales leads.

Qualifications

• Bachelor’s degree or equivalent graduate qualification.

Experience

• 0 to 3 years of experience in handling corporate clients, with an emphasis on B2B customer service.

Skills & Requirements

• Proven excellence in customer service, preferably within corporate settings.
• Exceptional communication and interpersonal abilities.
• Ability to function effectively within a team environment.
• Customer-focused with strong active listening skills.
• Capable of multitasking, prioritizing responsibilities, and managing time effectively.
• Comfortable working under high-pressure circumstances.
• Skillful in managing multiple stakeholders simultaneously.
• Ability to engage customers and stakeholders thoughtfully.

Additional Information

Upon applying, your resume will be reviewed by a Kaizen Firm consultant not only for this position but to also consider you for other suitable roles matching your profile. Your data will remain protected and will not be shared without your consent. You can explore a variety of job opportunities and manage your personal data rights through the dedicated portal provided.