- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
WNS is seeking candidates for the position of Customer Support Executive specializing in voice processes. This role is based in Gurugram and requires working from the office during US shifts.
Work Details
- Location: Gurugram, Haryana, India
- Shift: US shift timings
- Work Mode: On-site
- Working Days: 5 days per week
- Transportation: One-way cab facility provided
Responsibilities
- Address customer inquiries promptly and provide effective resolutions.
- Deliver outstanding customer service through voice communication channels.
- Maintain professionalism and focus on customer satisfaction during interactions.
- Escalate complicated issues to the relevant teams as needed.
- Document customer communications and feedback accurately.
Requirements
- At least 6 months of experience in customer support roles.
- Strong command of English, especially verbal communication skills.
- Ability to work comfortably in US shift schedules.
- Preference for candidates who can join immediately.
How they work
Adaptability
required
Languages
Servicenow