Customer Service New Associate

About the Role

We are seeking a Customer Service New Associate to join our team in Bengaluru. This entry-level position is designed for candidates with any graduation and up to one year of experience. The associate will operate primarily within our Customer Support vertical, assisting in effectively managing and resolving customer queries, handling escalations, addressing complaints from dissatisfied customers, and ensuring the best possible resolutions. The role focuses on closing faults and complaints within specified service level agreements (SLAs).

Voice and Customer Service Scope

This position entails overseeing and optimizing the organization's voice communication systems, including phone systems and VoIP services. Responsibilities include ensuring reliable and clear communication channels, troubleshooting technical issues, and implementing necessary upgrades to maintain efficient voice communications. Additionally, the role involves providing comprehensive customer service assistance before, during, and after product or service use, aiming to resolve inquiries and issues to enhance overall customer satisfaction and foster positive customer relationships.

Key Responsibilities

• Manage routine problems using established guidelines and precedents.
• Engage primarily with team members and direct supervisors for coordination.
• Receive detailed to moderate instructions for daily tasks and clear guidance for new assignments.
• Make decisions that impact personal work outcomes.
• Function as an individual contributor within a well-defined team scope.
• Work rotational shifts as required by the role.

Required Qualifications and Skills

• Any graduate eligible to apply.
• Experience ranging from zero to one year.
• Adaptability and flexibility to work dynamically.
• Strong problem-solving abilities.
• Competence in handling disputes and risk management.

About the Employer

Accenture is a global leader in professional services with robust competencies in digital, cloud, and security domains. With over 784,000 professionals worldwide, Accenture serves clients in more than 120 countries, delivering strategy, consulting, technology, and operations services through an extensive network of advanced technology and intelligent operations centers. The company thrives on combining human ingenuity with technology to generate value and shared success for clients, employees, partners, and communities.