Customer Service New Associate

About the Company

Accenture is a global leader in professional services, specializing in digital transformation, cloud solutions, and security. With expertise spanning over 40 industries, Accenture delivers strategic consulting, technology, and operational services worldwide. Employing 784,000 professionals, Accenture serves clients across more than 120 countries, fostering innovation and value through technology and human ingenuity.

Role Overview

The position of Customer Service New Associate focuses on content moderation and user support functions. The role involves detailed analysis of various media formats including audio, video, text, and user profiles to investigate, escalate, or resolve reported or flagged issues. Candidates should be prepared to encounter potentially sensitive or graphic materials and require emotional resilience to manage challenging content responsibly.

Key Responsibilities

• Evaluate, classify, and remove user-generated content by adhering to client policies using designated tools and channels.
• Stay informed about updates and changes to client guidelines and policies.
• Investigate and address complex content concerns, coordinating responses with the Trust and Safety team.
• Advocate for the online user community to ensure a safe and respectful environment.
• Contribute to initiatives aimed at enhancing work quality and operational efficiency.
• Participate in ongoing training sessions and team discussions to cultivate role-specific expertise.
• Engage thoughtfully in discussions on socially sensitive issues to maintain community safety.

Requirements and Qualifications

• Any graduate with 0 to 1 year of relevant experience.
• Elementary proficiency in Hindi language.
• Strong emotional resilience and skills in managing work-related stress.
• Excellent communication and comprehension abilities.
• Capability to work objectively, free from personal biases, aligning with client policies.
• High attention to detail and ability to synthesize and analyze information from diverse sources.
• Advanced critical thinking and decision-making capabilities.

Additional Information

Due to content nature, the role may involve exposure to flashing lights and contrasting visual patterns. Accenture prioritizes employee health and well-being, offering support programs especially tailored for Trust & Safety personnel to develop skills that enhance individual and collective well-being.