Customer Service Intern
Noida, Uttar Pradesh, India · Full Time internship
Be the first to apply
- Stipend
- Stipend: INR 10,000 – INR 15,000 / month
- Duration
- 3 months
- Start
- Immediately
- Openings
- 1
Candidates eligible to apply must be able to commit full-time onsite for three months starting between 16th September 2026 and 21st October 2026 with applicable skills and interests. Women restarting their careers are also welcome.
- Work mode
- In office
- Resume
- Required to apply
About the internship
Internship Overview
This internship involves engaging directly with customers by monitoring and managing online feedback for Leaf Studios, one of India's leading homegrown wireless audio brands renowned for their affordable yet high-quality headphones targeting urban millennials and Gen-Z consumers.
Key Responsibilities
- Track and evaluate customer reviews and ratings on various marketplaces and online platforms.
- Respond to customer feedback courteously, professionally, and within specified timelines.
- Proactively address negative reviews by reaching out to dissatisfied customers to better understand their concerns.
- Conduct calls with customers to gather detailed feedback regarding their purchases and overall brand experience.
Who Can Apply
Candidates eligible to apply must be able to commit to a full-time, in-office internship starting between September 16, 2026, and October 21, 2026, with availability for a three-month period. Applicants should possess relevant skills in data analysis, spoken English proficiency, effective communication, and experience or interest in generative AI tools. Women seeking to launch or revive their careers are especially encouraged to apply.
Stipend and Duration
The internship offers a monthly stipend ranging from INR 10,000 to INR 15,000 and spans a total period of three months. The role demands immediate joining within the designated start dates.
Performance Metrics
- Timeliness in responding to customer reviews.
- Extent and coverage of review responses.
- Enhancement in overall marketplace ratings and positive review sentiment.
- Number of customers contacted to collect feedback.
- Effectiveness in resolving customer issues.
- Accuracy and quality in capturing feedback.
- Completion rate of aftercare follow-ups.
- Ability to identify recurring customer problems and provide actionable insights for improvement.
Perks
- Internship certificate upon successful completion.
- Letter of recommendation to aid future career opportunities.
- Casual dress code for a comfortable work environment.