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Customer Service Executive (Voice Process)
New Delhi, Delhi, India · Full Time
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- Experience
- Any
- Salary
- INR 500,000 / year
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Education
- Graduate
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
NowXprt is seeking a Customer Service Executive based in New Delhi to join our team. This role focuses on managing customer inquiries effectively through a voice-based process.
Key Responsibilities
- Respond to customer queries promptly and provide accurate, efficient solutions.
- Maintain professionalism and a customer-centric attitude in all communications.
- Identify and understand customer needs to deliver appropriate support.
- Ensure high levels of customer satisfaction and resolve issues within stipulated timelines.
- Adhere to process protocols and achieve set performance benchmarks.
Required Qualifications and Skills
- At least six months of experience in customer service or related roles.
- Strong command over English, both spoken and written.
- Effective interpersonal abilities coupled with problem-solving skills.
- Preference for candidates holding a graduate degree.
- Availability to work during the day shift.
Minimum education
Bachelor's Degree
Industry
Customer Support ServicesHow they work
Communication
Problem Solving
Work Ethic
Customer Focus
Accountability
Interpersonal Skills
Languages
Servicenow