Customer Service Executive

About Gallagher

Gallagher empowers clients to face risk confidently, enabling businesses to grow, lead, and innovate. Supported by a sophisticated digital ecosystem, clients benefit from a suite of consulting tools and advanced data analytics that give a comprehensive view of risk landscapes. Our culture emphasizes teamwork, integrity, curiosity, and empowerment, fostering an environment where employees can take ownership and make meaningful impacts.

Role Overview

The Customer Service Executive role at GMIB, a part of Gallagher, is open to individuals from various backgrounds rather than requiring prior insurance expertise. We seek motivated, curious, and helpful individuals who want to develop professional skills, attain industry qualifications, and make a positive impact on customers.

Primary Responsibilities

• Engage with customers to understand their insurance needs and explore appropriate protection options.
• Establish and maintain strong customer relationships by providing personalized, professional service.
• Offer advice on a variety of personal insurance products.
• Prepare and handle quotations, renewals, and alterations to policies.
• Collaborate closely with insurers and underwriters to deliver optimal solutions.
• Assist customers through multiple communication channels, including phone and email.
• Maintain precise customer records and ensure compliance with regulatory standards.
• Participate in continuous training to enhance industry knowledge and professional abilities.

Candidate Profile

• Strong desire to assist customers and provide excellent support.
• Confident communication skills paired with a talent for relationship-building.
• Positive mindset with eagerness to learn and grow.
• Organized with the ability to juggle multiple tasks effectively.
• Problem-solving skills with a practical approach.
• A collaborative team player who supports colleagues.
• Adaptability to technology and new systems.
• Commitment to high-quality work and standards.

Essential Qualifications and Eligibility

• Completion of Leaving Certificate or equivalent, or holding a relevant third-level qualification.
• Willingness and dedication to pursue professional insurance certifications.
• Legal entitlement to work in Ireland.

Benefits and Compensation

• Competitive salary package.
• Extensive benefit programs prioritizing employee well-being.
• Opportunities for career advancement and continual learning.
• A supportive culture with approachable leadership.
• The chance to contribute meaningful work with both global and local significance.

Additional Information

Gallagher fosters an inclusive and authentic workplace, encouraging applicants with diverse experiences. Flexibility in work arrangements such as job-sharing or reduced hours is welcomed. Reasonable accommodations during the recruitment process are available upon request. Gallagher is an equal opportunity employer committed to affirmative action for minorities, women, veterans, and persons with disabilities.