Customer Service Executive

Job Overview and Responsibilities

We are looking for a Customer Service Executive with at least six months of experience in voice processes to join our team in Pune City, Maharashtra. This role involves interacting with customers through calls, chat, and emails to address various inquiries and issues efficiently.

• Respond to customer questions via multiple communication channels including telephone, chat, and email.
• Support customers by providing updates on order status, delivery timelines, cancellations, returns, and refunds.
• Address problems related to incorrect, defective, missing, or delayed items.
• Offer precise details about product features, pricing, current offers, and estimated delivery dates.
• Collaborate with internal teams such as logistics, warehouse, and delivery departments to resolve customer concerns.
• Handle and initiate requests for returns, replacements, refunds, and cancellations in line with company procedures.
• Maintain accurate records of customer data and interactions within the CRM system.
• Manage customer complaints tactfully to ensure a satisfactory resolution.
• Escalate complex or unresolved customer issues to the relevant department promptly.
• Adhere strictly to company standards, operational procedures, quality controls, and information security policies.