Customer Service Assistant - Tool Hire
Rickmansworth, England, United Kingdom · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Role Overview
Join us as a Tool Hire Customer Assistant where your primary role involves assisting customers in selecting the appropriate tools and managing hire contracts. The range of equipment includes everything from earth-moving machines to drills, with an unwavering emphasis on safety. Your support and excellent service will help build customer satisfaction and loyalty.
Key Responsibilities
- Assist customers in finding and hiring the correct tools and equipment.
- Manage hiring contracts efficiently and accurately.
- Ensure safety standards are strictly followed during the hire process.
- Deliver high-quality, friendly customer service to enhance customer experience.
Candidate Profile
- Strong interpersonal skills with the ability to connect well with both customers and team members.
- Quick learner, capable of mastering new systems and skills promptly.
- Friendly and approachable demeanor.
- Some mechanical knowledge or a keen interest in tools and equipment.
What We Offer
- Competitive salary alongside a comprehensive benefits package including an annual bonus, pension contributions, life assurance, and sharesave scheme.
- Access to extensive colleague discounts across the Travis Perkins Group and additional discounts on various lifestyle services.
- Work hours that provide an excellent work-life balance, particularly with weekends and bank holidays free when customers choose to take breaks.
- A supportive environment with strong company values rooted in being a large business with a family mindset.
- Career advancement opportunities within a national network of over 1400 outlets and a workforce exceeding 20,000 colleagues.
Company Culture
Travis Perkins combines the ambition and innovation of a large company with the values of a family-oriented organization. We have consistently been recognized as one of the UK’s Top Employers since 2010. Our commitment to inclusivity means we strive to create a safe, welcoming, and authentic workplace for all employees, where everyone can thrive.