Customer Service Assistant - Nenagh
Nenagh, County Tipperary, Ireland · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 9 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
The Customer Service Assistant will be crucial in delivering exceptional service to customers at our Nenagh location. The role supports the Shop Manager and team to ensure efficient store operations and maintains high standards daily. Responsibilities include taking and paying out bets, opening and closing the store, and occasionally overseeing all shop activities.
Key Responsibilities
- Support the Shop Manager and Assistant Manager with daily shop operations.
- Assume leadership duties in the absence of management, including store opening and closing, team supervision, and cash handling.
- Take customer bets accurately via various channels such as betting terminals and EPOS systems.
- Serve as a company brand ambassador, promoting multi-channel and digital services to customers.
- Maintain calm and efficiency under pressure, continuously seeking ways to enhance personal skills and store performance.
- Ensure high standards of shop presentation throughout operating hours.
- Follow all safety, compliance, and operational procedures consistently.
- Promote teamwork and fulfill social responsibility requirements.
- Introduce customers to a wide range of in-store and online betting products.
Skills and Experience
Essential:
- Strong customer service orientation and trustworthiness.
- Flexible availability, understanding the store operates 7 days a week.
- Adaptability to a fast-paced retail environment.
- Excellent attention to detail with solid numeracy skills.
- Self-motivated with ability to work independently or within a team.
- Interest in sports and confidence in engaging with customers.
- Ambition to grow within the company.
- Strong communication and problem-solving capabilities.
- Well-organized, reliable, and dependable with proven cash handling skills.
Desirable:
- Previous retail or industry experience is advantageous but not mandatory; comprehensive training on sports and betting will be provided.
Additional Information
BoyleSports is an equal opportunity employer welcoming applications from all qualified candidates.
Industry
Retail