Customer Service Assistant
Urlingford, County Kilkenny, Ireland · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
As a Customer Service Assistant at BoyleSports in Urlingford, you will play a key role in delivering exceptional service in a retail betting environment. Your main focus will be to assist customers with bets, provide friendly and knowledgeable support, and maintain operational excellence within the shop. You will support the Shop Manager in daily operations, occasionally taking charge of the shop, including opening and closing duties, managing cash, and leading the team.
Main Responsibilities
- Support the Shop Manager and Assistant Manager with daily shop operations.
- Take charge of store operations in their absence, including opening and closing procedures and team management.
- Ensure accurate cash handling and management procedures are followed.
- Process customer bets efficiently through various channels such as betting terminals and EPOS systems.
- Promote and represent the BoyleSports brand, introducing customers to the digital and multi-channel betting services.
- Maintain a high standard of shop presentation throughout your shift.
- Follow all safety, compliance, and operational procedures at all times.
- Work collaboratively within a team, showing flexibility and resilience in a fast-paced environment.
- Adhere to social responsibility policies and encourage customer awareness of in-shop and online products.
Essential Qualifications and Skills
- A strong customer service orientation with excellent communication skills.
- Ability to operate with honesty and integrity.
- Flexible availability to work across a 7-day business schedule.
- Comfortable adapting to a dynamic retail environment.
- Attention to detail combined with strong numerical abilities.
- An enthusiastic and self-motivated individual who can work independently and in a team setting.
- Interest in sports and confidence building rapport with customers.
- Ambition to grow within the company and a results-driven mentality.
- Effective problem-solving and creative thinking skills.
- Organized, reliable, and dependable with a proven track record in cash handling.
Desirable Attributes
- Previous experience in retail or related industries is a plus, although comprehensive training on sports and betting will be provided.
Additional Information
BoyleSports is committed to equal opportunity employment and encourages all qualified candidates to apply.