Customer Service Assistant - Arklow

About the Role

The Customer Service Assistant at BoyleSports in Arklow will play a vital role in delivering exceptional service to customers through a friendly, supportive, and knowledgeable approach. This position involves assisting the Shop Manager and team with the daily operations to ensure the store maintains high standards, including accepting and processing bets, providing outstanding customer care, and occasionally managing the shop's operations including opening and closing duties.

Key Responsibilities

• Support the Shop Manager and Assistant Manager with daily shop activities.
• Take charge of shop operations in the absence of management, including opening and closing the premises, leading the team, and managing cash handling processes.
• Engage in on-the-job training and skill development while working in a dynamic retail environment.
• Deliver excellent customer experience using a helpful and knowledgeable approach.
• Process customer bets accurately and efficiently through various channels such as betting terminals and EPOS system transactions.
• Serve as a Brand Ambassador, introducing customers to multi-channel and digital betting platforms.
• Maintain composure and efficiency under pressure, continually seeking ways to improve both personal and shop performance.
• Uphold store presentation standards and ensure all safety, compliance, and operational procedures are followed.
• Work collaboratively in a team-oriented environment and adhere to social responsibility guidelines.
• Promote the shop's in-house and online offerings to customers.

Required Skills and Experience

• Strong customer service orientation with integrity and trustworthiness.
• Flexibility to work across a seven-day operational schedule.
• Adaptability in a retail setting with attention to detail and good numeracy skills.
• Enthusiastic, self-motivated team player capable of using initiative.
• Interest in sports and sporting events with confidence to build relationships with customers.
• Ambition to progress within the organisation.
• Results-driven with the ability to effectively promote the company brand.
• Excellent communication and problem-solving abilities.
• Organised, reliable, and dependable with a proven ability to handle cash responsibly.

Preferred Qualifications

• Experience in retail or the sports betting industry is advantageous but not essential, as full training will be provided.

Additional Information

BoyleSports is an equal opportunity employer committed to welcoming applications from all qualified individuals.