Customer Service Assistant

Role Overview

Join our team as a Customer Service Assistant in Newcastlewest where you will ensure an exceptional customer experience by offering friendly, approachable, and knowledgeable service. You will support the Shop Manager and team to maintain high store standards every day while handling betting transactions with accuracy and care.

Key Duties

• Support both the Shop Manager and Assistant Manager in daily shop operations.
• Step in to supervise shop activities, including opening and closing, and managing the staff when necessary.
• Manage cash handling procedures responsibly.
• Occasional opportunity to lead the shop operations, enabling professional growth.
• Work efficiently in a fast-paced retail setting while taking advantage of ongoing training and development.
• Deliver outstanding customer service using a helpful and knowledgeable approach.
• Accept and process bets through various channels such as betting terminals and EPOS systems promptly and accurately.
• Serve as a Brand Ambassador by introducing customers to digital and multi-channel betting options.
• Maintain calmness under pressure and continuously seek personal and store improvement.
• Ensure shop presentation is consistently of high quality.
• Follow all safety, compliance, and operational protocols strictly.
• Work collaboratively within a team atmosphere and adhere to social responsibility guidelines.

Essential Skills and Qualifications

• Strong customer service orientation.
• High integrity and reliability in operations.
• Flexible schedule to accommodate a retail business open seven days a week.
• Adaptable within a retail shop environment.
• Strong attention to detail with solid numeracy skills.
• Good interpersonal skills with the ability to work independently and with a team.
• Interest in the sports sector and confidence in building rapport with customers.
• Driven and ambitious mindset aimed at career progression within the company.
• Effective communication capabilities.
• Problem-solving skills and creative thinking.
• Organized, dependable, and trustworthy.
• Experience in cash handling with a proven reliable track record.

Preferred but Not Mandatory

• Experience in retail or the betting industry is advantageous but not required as training is provided.

Equal Opportunities

We are committed to equal employment opportunities and encourage applications from all qualified candidates.