Customer Relationship Management Analyst (CRM)

Job Overview

The role involves constructing, managing, and improving the CRM database to generate customer insights and implement CRM-driven strategies.

Key Responsibilities

• Adhere strictly to departmental policies, procedures, and guidelines for consistent operations.
• Manage daily operational activities associated with the role to ensure workflow continuity.
• Collaborate with IT teams to update and enhance the CRM database ensuring all changes are reflected accurately.
• Create algorithms and analyze customer data to spot new business opportunities and extract actionable insights.
• Interpret the impact of analysis on business and communicate findings to relevant business units to facilitate informed decision-making.
• Liaise with different business units and designated champions to gather and study data for execution of CRM initiatives.
• Partner with sales teams to develop marketing campaigns and disseminate key learnings, keeping stakeholders informed and trained.
• Work alongside other departments to understand business needs, gather feedback to improve CRM systems, and drive critical initiatives.
• Support continuous improvement efforts by identifying opportunities to enhance processes, reduce costs, and improve productivity, aligned with international best practices.
• Assist in preparing accurate and timely reports as per Riyad Bank and departmental standards.
• Ensure compliance with safety, quality, and environmental policies to maintain a secure workplace.
• Undertake additional duties as assigned.

Qualifications & Experience

• A bachelor's degree in computer science or information technology is required.
• 2 to 4 years of relevant professional experience in CRM or related fields.