Client Relationship Manager
Cure And Care Primary Care Private Limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 30,000 – INR 35,000 / month
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
We are in search of a seasoned Client Relationship Manager to take full accountability for managing client relationships, addressing queries, ensuring service delivery, and leading the client servicing team efficiently. The ideal individual would demonstrate analytical prowess, a proactive approach, and strong team management capabilities, collaborating with internal departments to resolve client issues within set deadlines.
Key Duties
- Assume complete responsibility for daily client servicing activities.
- Address and resolve client inquiries, complaints, and escalations promptly.
- Make sure every client request is monitored and completed within the agreed Service Level Agreements (SLAs).
- Coordinate with multiple functions such as Operations, Claims, Technology, and Finance.
- Organize regular client review sessions and present Management Information System (MIS) reports.
- Analyze client-related data including claims, utilization, pending cases, and service quality.
- Identify repeated issues and implement measures to correct them.
- Lead and mentor the client servicing team, distributing work, overseeing performance, and ensuring timely resolution of tasks.
- Maintain and update client action trackers and ensure follow-ups until matters are closed.
- Prepare weekly and monthly reports on client performance metrics.
- Recognize signs of client dissatisfaction and areas susceptible to escalations.
- Support efforts for client retention and renewal processes.
- Enhance client servicing workflows and Standard Operating Procedures (SOPs).
Required Qualifications
- Excellent communication abilities and expertise in client relationship management.
- Sharp analytical thinking and problem-solving skills.
- Proficient in MS Excel and MIS report generation.
- Proven experience in leading and managing teams.
- Capability to handle multiple clients and manage priorities effectively.
- A strong sense of ownership and consistent follow-up skills.
- Competence in escalation handling and resolving conflicts.
- Independent worker with the aptitude to collaborate cross-functionally.
Preferred Profile
Candidates with experience in sectors like healthcare, insurance, Third Party Administration (TPA), employee benefits, corporate wellness, or health technology will be highly regarded.