Customer Relations Coordinator

Role Overview

Join the dynamic team at ADT Security in Manchester as a Customer Relations Coordinator. In this role, you will be responsible for managing the entire customer complaint process with professionalism and care. Your ability to foster strong relationships with customers and collaborate effectively across departments will be crucial to maintaining high satisfaction levels. By handling each complaint thoroughly, you will contribute to safeguarding homes and businesses while delivering exemplary support.

Key Responsibilities

• Thoroughly investigate and resolve customer complaints from first contact until conclusion, adhering to established procedures to ensure customer satisfaction.
• Develop and sustain effective communication channels with customers and internal teams to promote collaboration and trust.
• Maintain precise records of customer interactions and produce regular reports detailing outcomes and resolutions.
• Efficiently prioritise and manage workload to meet deadlines and uphold quality service standards.

Qualifications and Experience

• Excellent communication skills with confidence in managing customer inquiries via phone and email.
• Strong ability to manage time effectively and handle multiple priorities simultaneously.
• High attention to detail, particularly in documentation and reporting tasks.
• Prior customer service experience in a similar capacity or environment is essential.

Preferred Attributes

• Experience with complaint resolution procedures.
• Proven ability to work collaboratively within cross-functional teams.
• A genuine enthusiasm for providing outstanding customer experiences.

Benefits and Perks

• Competitive salary commensurate with skills and experience.
• Annual leave entitlement of 25 days (pro-rated by hours), with the option to purchase up to 10 additional days, totaling up to 35 days.
• Comprehensive benefits package including a pension plan with up to 7% employer match, life assurance, and an employee assistance program.
• Referral incentives and access to exclusive discounts for high street brands, cycle-to-work schemes, and Johnson Controls products.
• Opportunities for professional growth and career advancement.
• Free onsite parking for convenient commuting.
• Casual dress Fridays for a relaxed work environment.