Associate Service Sales Engineer

About Johnson Controls

Johnson Controls is a worldwide leader in thermal management, critical building systems, energy efficiency, and decarbonization. We empower clients to optimize energy usage, lower carbon emissions, and achieve operational resilience across rapidly developing sectors like data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

With more than 140 years of experience, we deliver results that matter by leveraging cutting-edge technology, lifecycle services, and a top-tier field organization to drive customer performance and societal progress.

Role Overview

As an Associate Service Sales Engineer, your primary responsibility will be supporting sales related to Labour & Materials (L&M) including labour hours, travel, and materials for service tasks, plus the sales and administration of Planned Service Agreements (PSA) aimed at ensuring uptime. You will gain experience in digitalization and retrofit initiatives while assisting in quote generation, opportunity management, and client engagement under guidance.

Key Responsibilities

• Assist in pricing and selling L&M components with attention to accurate scope and margin targets, utilizing engineering assistance as required.
• Prepare detailed L&M quotations using standardized templates for clarity and consistency.
• Support PSA promotion and administration by preparing quotes, drafting basic proposals, and liaising with operations teams.
• Work collaboratively to identify and increase opportunities to attach L&M or PSA offerings to service jobs, enhancing attach rates.
• Collect and maintain pertinent customer site, equipment, and maintenance data to customize quotes and PSA scopes; keep customer records accurate within CRM systems.
• Ensure all commercial documents and opportunities are recorded correctly in CRM with compliance and accuracy.
• Assist digitalization efforts by supporting promotional activities for digital services such as monitoring platforms and connectivity, gathering customer data for value-based proposals.
• Aid in identifying retrofit opportunities and assist with initial scoping and proposal preparations in coordinator roles.
• Prepare quotes and address pricing inquiries efficiently, ensuring prompt and correct paperwork under supervision.
• Engage proactively with customers throughout the quote and service process, including managing follow-up actions for accounts receivable and purchase orders.
• Collaborate across functions including sales, operations, procurement, engineering, and regional offices to meet customer requirements and support market intelligence efforts.
• Ensure all documentation is complete and compliant, facilitating timely parts delivery and service scheduling.

Performance Metrics

• Number of L&M quotes won and rate of attaching L&M to opportunities.
• PSA revenue generation, margin success, and renewal activities.
• Growth and conversion rate of L&M/PSA sales pipeline.
• Adherence to service delivery deadlines and project schedules.
• Achievement of margin targets on L&M and PSA engagements.
• Customer satisfaction scores and retention effectiveness.

Relationships

• Internal collaboration with Sales, Operations, Administration, Procurement, Engineering, and Regional teams.
• External interfacing with Customers, Vendors, Contractors, and Service Partners.

Qualifications and Experience

• Diploma or Degree in Engineering disciplines such as Mechanical, Electrical, Industrial, or related fields.
• 1 to 3 years' pertinent experience in service sales, maintenance, or similar areas; hands-on experience handling L&M standalone quotes or service job sales is advantageous.
• Exposure to industrial sectors like manufacturing, oil & gas, or heavy equipment is a plus.
• Familiarity with digital service technology platforms is beneficial.

Skills and Personal Traits

• Fundamental sales skills and capability to communicate value-driven solutions effectively.
• Customer focus with strong attention to detail and excellent multitasking and deadline management.
• Self-driven, cooperative team player who also works well independently.
• Exceptional communication and presentation abilities with proficiency in CRM software and Microsoft Office suite.
• Fast learner eager to deepen expertise in L&M and PSA sales and administration.

Benefits Package

• Competitive remuneration.
• Paid holidays, vacations, and sick leave.
• Comprehensive employee benefits package.
• Opportunities for on-the-job training and cross-training.
• A supportive and collaborative work environment.
• Commitment to workplace safety through our Zero Harm policy.