Customer Experience Executive

About the Team

Join an exceptional Customer Experience team driven by empathy, accuracy, and genuine care. This team serves as the core of the company, focused on making every client feel uniquely valued and important. Their guiding principle: "The customer is king." If making lasting positive impressions through your dedication appeals to you, this is your place.

Role Overview

This role offers an opportunity to deliver outstanding customer service by addressing inquiries, resolving issues, and facilitating seamless usage of the company’s products and services. You’ll engage directly with customers, assisting them in maximizing product benefits in a fast-evolving, dynamic startup environment striving to revolutionize the payments industry.

Key Responsibilities

• Provide exceptional support by responding promptly and accurately to customer requests, strictly adhering to operational procedures.
• Act as a customer advocate to understand and anticipate client needs, guiding them through impactful product features.
• Engage in problem diagnosis by analyzing various scenarios and empathizing with the customer experience.
• Maintain and enhance internal knowledge resources with fresh insights from technical issues and customer interactions.
• Collaborate with team members by sharing customer suggestions and innovative fixes to foster product improvement.
• Keep customers informed about new features and updates to continually enhance their experience.
• Ensure thorough issue resolution by following up to verify customer satisfaction.
• Gather and relay customer feedback to Product, Sales, and Marketing departments to drive continuous development.

Qualifications and Skills

• Minimum 2 years experience in customer-facing roles preferred; outstanding fresh graduates with excellent communication are welcome.
• Flexibility to manage support via calls, email, and live chat effectively.
• A strong customer-first mindset with excellent communication and problem-solving capabilities.
• Familiarity with help desk software, remote support tools, and preferably CRM systems.
• Fluency in English and Hindi is essential.
• Ability to multitask and adapt quickly in a high-paced work setting.

Work Environment and Benefits

• Competitive remuneration packages.
• Comprehensive medical insurance for employees and their dependents.
• Flexible working hours with respect for personal time.
• Customized vacation and leave policies to support life’s important moments.
• Recognition and rewards programs celebrating achievements throughout the year.
• Opportunities for learning and skill development.
• Enjoyable office culture with good food, recreational activities, and a friendly atmosphere.
• A strong commitment to workplace equality and diversity.

Company Overview

slice is a financial technology company aiming to redefine banking for modern India. It focuses on developing user-friendly, transparent financial products such as savings accounts, credit cards, UPI services, fixed deposits, and borrowing solutions. Backed by prominent global investors, slice inspires employees to innovate and build products that transform the banking experience across demographics.

Diversity and Inclusion

The company strictly prohibits discrimination based on any legally protected characteristics and provides reasonable accommodations for individuals with disabilities throughout the hiring process and employment.