Executive - Order Processing and Customer Support

Role Overview

This position involves managing diverse customer service interactions focused on order processing and inquiry resolution. The role requires handling communication related to undelivered or returned items through email channels.

Job Responsibilities

• Manage and process customer orders along with addressing general inquiries including issues about unreceived orders and uncredited returns via email.
• Respond to queries from physical retail locations regarding delivery status of customer parcels and perform stock verifications at stores through email communications.
• Handle international customer requests concerning order tracking, returns, and other concerns, requiring proficiency in multiple languages such as English, German, Mandarin, and Arabic via email.
• Perform administrative duties including updating customer accounts and sending bulk communications to customers.

Additional Details

Communication is primarily through emails, requiring effective written skills across multiple languages. The role demands attention to detail and multitasking across various administrative and communication tasks.