Customer Experience Agent - Buggy Operations

Overview

We invite passionate individuals to join Qatar Airways Hub Customer Services Team as a Customer Experience Agent in Buggy Operations at Hamad International Airport. This role involves delivering exemplary customer assistance while managing buggy shuttle services, ensuring exceptional, courteous, and caring service to all passengers.

Key Responsibilities

• Operate the MATAR Buggy cart within the Passenger Terminal to transport customers efficiently.
• Handle passengers with care, providing a warm, approachable service experience designed to meet and surpass customer expectations.
• Offer comprehensive support and information to passengers regarding MATAR shuttle services and airport facilities.
• Adhere strictly to departmental and airport standard operating procedures (SOPs), uphold service standards in compliance with ISO regulations, and meet key performance indicators (KPIs) under the MATAR service contract.
• Maintain punctual attendance aligned with duty rosters, presenting a professional appearance in company uniform and grooming standards.
• Collaborate closely with Qatar Aviation Services (QAS) and MATAR teams to achieve smooth operations and promptly report any illegal, unsafe, or inappropriate activities to supervisors.
• Escalate any customer dissatisfaction or potential complaints immediately to shift supervisors for resolution.
• Follow all safety guidelines and protocols responsibly when operating equipment within the airport premises.
• Consistently promote airport safety standards and adopt a customer-first approach in all interactions.

Additional Details

• This opportunity is offered as a fixed-term contract lasting three years.
• The role involves shift-based working totaling 48 hours weekly, with overtime compensated as required.
• Employees receive benefits including transportation, company housing, allowances, uniform, laundry, and meals.
• Additional perks feature annual leave and eligibility for flight benefits.

Qualifications and Candidate Profile

• Minimum of high school education with at least one year of customer service experience.
• Experience in any customer-facing position within the service industry is preferred.
• Prior experience in an airport environment is advantageous but not mandatory.
• Possession of a valid light vehicle driving license from the home country is required.

About Qatar Airways Group

Beginning with just four aircraft, Qatar Airways has expanded into a conglomerate of twelve distinct businesses united by a vision of excellence, unparalleled growth, and innovation. The company thrives on pushing boundaries and providing opportunities for individuals to grow, face rewarding challenges, and contribute to a truly international workplace.

Qatar Airways encourages all qualified individuals to apply and become part of a dynamic team dedicated to outstanding service and operational excellence.