Customer Delivery Driver - Maldon Extra

About the Role

As a Customer Delivery Driver representing Tesco on the road, you will engage with customers directly at their homes daily. This position transcends mere driving; it emphasizes delivering exceptional service with a friendly demeanor. The role is physically active, varied, and hands-on, with each shift offering new challenges. While much of the workday is independent, a supportive team of managers and colleagues is available at base for assistance whenever necessary.

Starting hourly pay ranges from to in stores within the M25, with potential for additional compensation at certain sites. A commitment of a minimum of 16 working hours per week is guaranteed, though roles starting from 12 hours are also available.

Key Responsibilities

• Maintain cleanliness and organization of your vehicle, trays, and work environment to ensure every order arrives in excellent condition.
• Load your delivery van securely and perform all necessary checks to confirm roadworthiness and reliability, supporting consistent service delivery.
• Communicate courteously with customers regarding any modifications to their orders, substitutes, or items nearing expiration, offering refunds when necessary to sustain a smooth and positive experience.
• Handle all products attentively, treating each delivery with personal care to uphold quality and foster customer trust.
• Deliver orders punctually within scheduled time slots, providing warm and genuine service at customers' doors to ensure they feel appreciated and well attended to.

Candidate Requirements

• Foster positive relationships with team members to build a cooperative spirit and deliver the best possible customer service.
• Exhibit warmth and hospitality towards customers and colleagues alike.
• Adapt promptly to evolving customer needs and embrace changes during deliveries and at the store.
• Possess a valid UK, EU, or EEA driving licence (manual or automatic) held for at least 12 months, with no more than three penalty points.

Benefits and Perks

• Vacation entitlement starting at 20 days plus a personal day, increasing to 22 days after one year of service, along with bank holidays.
• Flexible working arrangements available from the first day of employment.
• Enjoy a 10% discount with your Colleague Clubcard, rising to 15% during pay-day weekends, including an additional card to share with family members.
• Access to free wellbeing resources supporting mental, physical, and overall life balance.
• Life insurance providing coverage up to five times your pay alongside a pension plan with employer matching contributions up to 7.5%.
• Various additional benefits, such as discounts, shares, and cycle-to-work schemes.
• Uniform provision and company policies designed to support employees during significant life events.

About Tesco

Tesco strives to be the preferred shopping choice for every customer. Committed to serving customers, communities, and the environment responsibly and sustainably, Tesco values diversity, equity, and inclusion, encouraging all employees to feel represented and accepted. The company is a Disability Confident Leader and provides an accessible recruitment process, open to flexible working conversations tailored to individual life circumstances.