Customer Delivery Driver - Harford Bridge

Role Overview

As a Tesco Customer Delivery Driver, you'll be the direct representative of the company on the road, connecting with customers at their homes daily. This position goes beyond just driving; it emphasizes providing excellent customer service with a friendly demeanor. The job is physically engaging, varied, and offers a dynamic daily routine. Most of your workday will be spent independently, although supportive management and colleagues are available at the base when needed.

Key Duties

• Maintain cleanliness and organization of your delivery van, trays, and workspace, ensuring every order is delivered in excellent condition.
• Load the van safely and perform necessary checks to confirm it’s safe, dependable, and ready for delivery operations.
• Communicate with customers regarding any changes to their orders, substitutions, or near-expiry items in a polite and reassuring manner, offering refunds when applicable to maintain a seamless customer experience.
• Handle all products carefully, treating each package as if it were your own to uphold quality and customer trust.
• Make deliveries within the scheduled timeframes, providing warm, genuine service at the doorstep to ensure customers feel appreciated and well cared for.

Candidate Requirements

• Demonstrate an ability to foster strong teamwork and enhance colleague relationships to provide top-notch customer service.
• Exhibit a welcoming and friendly approach toward both customers and team members.
• Adapt swiftly to evolving customer needs and embrace changes encountered on the road and at the store.
• Possess a valid UK, EU, or EEA driving license (full or automatic) held for at least 12 months, with no more than three penalty points.

Compensation and Benefits

• Starting wage of £14.18 per hour, increasing to £15.45 within stores located inside the M25; some areas may provide extra payments.
• Guaranteed minimum of 16 hours weekly, with some roles offering from 12 hours a week.
• Holiday entitlement beginning at 20 days plus a personal day, rising to 22 days after one year, in addition to Bank Holidays.
• Flexible working opportunities available immediately from the start.
• 10% discount via the Colleague Clubcard, increasing to 15% on pay-day weekends, including a second card for family use.
• Complimentary wellbeing services supporting mental, physical, and overall life wellness.
• Life insurance coverage worth five times your salary and an award-winning pension scheme with up to 7.5% matching contributions.
• Additional selectable benefits like discounts, company shares, and a cycle-to-work scheme.
• Provided work uniform and supportive policies to assist you through significant life events.

Company Commitment

Tesco aims to be the preferred shopping choice for every customer, dedicated to responsibly and sustainably serving customers, communities, and the planet. The company fosters an inclusive culture where diversity, equity, and inclusion are core values, ensuring everyone feels welcome and empowered to be authentic. Tesco is flexible regarding working arrangements, encouraging discussions about accommodations during the application process. It holds the status of Disability Confident Leader and is committed to an accessible recruitment journey with support available as needed.