Customer Delivery Driver

Role Overview

This position is for a Customer Delivery Driver based in Newry, Northern Ireland, delivering groceries to customers. Drivers play a vital role as the visible representatives of the company on the road, providing excellent service and assistance directly to customers at their homes.

Work Schedule and Availability

Shifts are scheduled within specific availability windows with a minimum guaranteed 16 weekly hours, though offers as low as 12 hours are also considered. Anticipated working days and times include Sundays 13:15–17:15, Mondays and Fridays 13:15–19:15, and Saturdays 14:15–20:15. Shift schedules are provided three weeks in advance, and flexibility is supported to accommodate similar availability.

Key Responsibilities

• Maintaining cleanliness and organization of the delivery van and trays used.
• Ensuring the yard area is kept tidy, free of rubbish, and picking up litter as encountered.
• Participating in washing trays as part of sanitation procedures.
• Loading the delivery van appropriately and checking the vehicle's roadworthiness before departure.
• Communicating with customers concerning any modifications, substitutions, or issues regarding their orders, including offering refunds when necessary.
• Handling delivered products and orders with care, treating them as personal possessions.
• Informing customers that substitutions will not incur extra charges.
• Delivering orders punctually within specified customer time slots.
• Calling customers ahead if arriving early, and notifying the store or center if running 30 minutes or more late.

Candidate Requirements

• Ability to foster good relationships with colleagues to build a supportive team environment.
• Approachable and courteous in all interactions with customers and teammates, expressing appreciation regularly.
• Quick adaptability to evolving customer needs and an open attitude towards change within the store environment.
• Highly motivated and energetic, striving to exceed expectations while balancing work and personal life effectively.
• Willingness to share constructive suggestions with managers and peers to enhance store operations and customer experience.
• Possession of a valid UK, EU, or EEA driving license (full or automatic) held for at least 12 months and with no more than 3 penalty points.

Compensation and Benefits

• Starting pay rate of £14.18 per hour with potential additional payments based on location.
• Holiday entitlement starting at 20 days plus one personal day, increasing to 22 days after one year, along with bank holidays.
• Opportunity to request flexible working hours from day one.
• Employee discounts of 10%, increasing to 15% during pay day weekends; potential savings up to £2,000 annually with an additional card for family use.
• Access to complimentary wellbeing resources supporting physical and mental health.
• Life insurance coverage at five times the salary and participation in a pension scheme with matching contributions up to 7.5%.
• Varied benefits such as store discounts, share schemes, and cycle-to-work initiatives tailored to individual preferences.
• Uniform provision and policies supporting diverse life events and moments.
• Access to inclusivity-focused colleague networks offering community and support.

About the Employer

The organization strives to be the preferred shopping destination for customers everywhere, home or on the move. Its purpose encompasses serving customers, communities, and the planet responsibly and sustainably. The company fosters diversity, equity, and inclusion, ensuring all employees feel represented and comfortable being themselves at work. Flexible working options are encouraged to suit various life stages and circumstances. The employer is recognized as a Disability Confident Leader, committed to an accessible and inclusive recruitment process, and adheres to age requirements for applicants. Feedback is offered only to interviewed candidates.