Customer Delivery Driver - Banbury

Role Overview

Serving as the representative of Tesco on the road, Customer Delivery Drivers visit customers at their homes daily. This position involves more than just driving; it's about delivering excellent service with a friendly attitude. The role is hands-on, physically engaging, and highly varied with each shift offering new challenges. You will mostly work independently but have a supportive network of managers and colleagues available at the base.

Key Responsibilities

• Keep your delivery van, trays, and workspace neat, organized, and clean to ensure customers receive their groceries in perfect condition.
• Safely load the van and carry out all necessary checks to confirm it is roadworthy and reliable for deliveries.
• Communicate courteously with customers about any order changes, substitutions, or items nearing expiry, offering refunds when appropriate to maintain a smooth, positive experience.
• Handle products carefully, treating each order as if it were your own to uphold quality and build customer trust.
• Deliver orders within the assigned time slots, providing a warm and natural greeting at the doorstep to make customers feel valued and well cared for.

Candidate Requirements

• Establish strong relationships with colleagues to foster a positive team spirit and deliver top service to customers.
• Exhibit warmth and friendliness towards customers and team members alike.
• Adapt promptly to changing customer needs and comfortably embrace change both on the road and at the store.
• Hold a valid UK/EU/EEA driving license (manual or automatic) held for at least 12 months, with no more than 3 penalty points.

Benefits and Perks

• Starting holiday entitlement of 20 days plus an additional personal day, increasing to 22 days after 12 months, plus bank holidays.
• Flexible working arrangements available from the first day.
• Discounts up to 15% on purchases with the Colleague Clubcard, with a second card to share with family.
• Access to free wellbeing services supporting mental, physical, and life health.
• Life insurance covering five times your salary and a pension scheme with company contributions up to 7.5%.
• Variety of benefits including discount programs, share options, and cycle-to-work schemes.
• Uniform provided and policies designed to assist during significant life events.

About Tesco

Tesco strives to be the favorite shopping choice of every customer by serving customers, communities, and the environment better every day through responsible and sustainable practices. The company is dedicated to diversity, equity, and inclusion, encouraging every individual to be themselves and fostering a welcoming atmosphere for all. Tesco is proud of its Disability Confident Leader accreditation and offers an accessible and inclusive recruitment process, with support available throughout application and employment.