Customer Delivery Driver

About the Role

Join our team in delivering convenience and care as a Customer Delivery Driver at one of the UK's leading retail brands, with a rich heritage of over 150 years serving local communities. As an essential frontline member, you'll be delivering customers' groceries promptly and with a friendly approach, ensuring they receive the products they order online every day with a smile.

Key Responsibilities

• Represent the company positively at every customer's doorstep, ensuring a warm and thoughtful delivery experience.
• Drive a 3.5 tonne refrigerated van to transport groceries safely and punctually.
• Conduct pre-trip checks to verify the vehicle's cleanliness, organization, and roadworthiness, as well as securing customers' orders before departure.
• Follow assigned routes while adapting to diverse traffic, weather, and road environments with a strong safety focus.
• Handle and transport shopping containers weighing up to 15 kilograms, delivering to various property types that may include steps, lifts, or extended distances from the vehicle.
• Maintain effective communication with customers by providing updates on deliveries, handling inquiries, and managing any order modifications.
• Assist within the store during downtime from deliveries as needed.

Candidate Requirements

• Be at least 18 years old with a full UK or EU driving licence held for over 12 months, and no more than six penalty points.
• Pass an online driving risk assessment as part of the interview process and a driving test upon joining.
• Have legal eligibility to work in the UK.
• Be willing to comply with in-cab AI camera monitoring designed to promote safe and compliant driving behaviors.
• Possess a friendly and customer-focused demeanor, showing genuine enthusiasm in delivering an exceptional doorstep service.
• Comfortably and safely operate a larger delivery vehicle in a variety of environments, ranging from urban centers to narrow rural lanes.
• Ability to work in a dynamic, physically active setting, including repeatedly lifting containers up to 15kg.
• Demonstrate good judgment, problem-solving skills, and safe decision-making while on the road.
• Capable of both independent work and contributing positively to the store team.
• Flexible and open to supporting different store areas and embracing new challenges.
• Eager to learn new skills and improve delivery services, including the use of delivery route technology.

Benefits and Support

• Enjoy a 10% discount card applicable at multiple retailers, increasing to 15% off at our stores on Fridays and Saturdays.
• Holiday entitlement commensurate with hours worked.
• Enhanced family leave options including maternity, paternity, and adoption leave.
• Pension scheme with employer matching contributions between 4-7.5%, alongside up to 6 times life insurance coverage.
• Opportunity to participate in discounted company share purchase schemes.
• Additional retail discounts on dining, holidays, and other partners.
• Access to physical wellbeing programs such as cycle-to-work schemes, bike rentals, gym discounts, and health/dental cash plans.
• Support for mental health through 24/7 Employee Assistance and online wellbeing resources.
• Financial support products including interest-free travel loans, pay advances, affordable loans, and payroll savings options.

Inclusion and Development

We are committed to fostering an inclusive workplace where all employees can thrive and customers feel welcome. Our policies include discretionary family leave enhancements, accessibility accommodations for applicants, and comprehensive support networks to remove barriers. We offer rich development opportunities such as mentoring, training programs, and clear career progression routes.'