Customer Assistant

About the Role

Join our longstanding, community-focused stores that have been serving customers for over 150 years. As a Customer Assistant, you will bring energy and teamwork to our fast-moving retail environment, ensuring customers receive the helpful service and products they expect every day.

Key Responsibilities

• Prioritize customers by delivering thoughtful, friendly, and helpful service that makes them feel valued.
• Assist wherever needed, including restocking shelves, fulfilling orders, serving customers, and promoting our products.
• Leverage digital tools to perform your role efficiently and to improve the shopping experience.
• Help manage inventory by organizing and moving stock, maintaining tidy, clean, and well-presented shelves, and handling heavy items safely.
• Develop a strong understanding of products, services, and promotions in order to confidently advise customers.

Person Specification

• Approachable and warm with a genuine passion for assisting customers.
• Capable of thriving in a busy, physically demanding, and energetic work setting.
• A cooperative team member willing to support others and collaborate effectively.
• Flexible and open to working across departments and taking on various tasks.
• Willingness to learn, improve, and adapt to enhance customer service continuously.
• Comfortable adopting new digital technologies essential for the role.
• Detail-oriented with pride in your work area, maintaining cleanliness and looking for ways to elevate customers' experiences.

Employee Benefits

• Discount card offering 10% off at Sainsbury’s, Argos, Tu, and Habitat, rising to 15% at Sainsbury’s on Fridays and Saturdays.
• Holiday entitlement calculated based on hours worked.
• Enhanced family leave options including maternity, paternity, and adoption leave.
• Competitive pension plan with matching contributions between 4% and 7.5% and life insurance providing up to 6 times salary coverage.
• Access to Sainsbury’s employee share schemes with discounted purchase options.
• Additional retail savings on dining, holidays, and other stores.
• Physical wellbeing initiatives such as cycle to work, bike rental schemes, discounted gym memberships, and health/dental cash plans.
• Mental health support including 24/7 Employee Assistance Programme and online wellbeing resources.
• Financial wellness programs including interest-free season ticket loans, pay advances, affordable loans, saving deductions, and resource access.

Inclusivity and Support

We strive to foster an inclusive workplace where every employee can flourish. Enhanced discretionary leave and career support are available for families. Resources and networks help ensure representation and remove barriers. We offer mentorship, training, and career development opportunities to help all colleagues progress. Reasonable adjustments during application or interviews are provided upon request.

Application Requirements

• Applicants must have the legal right to work in the UK.
• The minimum age for applying is 18 years, considering working hours and handling goods such as alcohol.