Customer Assistant – Night Shift

Role Overview

Becoming a Customer Assistant during the night shift means supporting the smooth operation of stores that have served communities for over 150 years. This role involves bringing energy and teamwork to a fast-moving environment, ensuring customers receive the excellent service they expect from Sainsbury's each day.

Key Responsibilities

• Prepare the store for the next day by efficiently restocking shelves and maintaining a steady work pace throughout the night, handling a variety of products.
• Keep your working area clean and orderly, ensuring aisles are well-presented and ready for customers in the morning.
• Safely transfer stock from the warehouse to the shop floor, managing heavy equipment and containers when necessary.
• Operate across different store zones, including chilled and frozen sections.
• Use equipment, digital devices, and handsets effectively to carry out tasks accurately and securely.
• Assist in additional areas such as fulfilling online orders or operating checkouts once trained and comfortable.

Candidate Profile

• Friendly demeanor with a strong passion for serving customers.
• Physically fit and resilient to handle the demands of night work and adaptable to changes in sleep and well-being.
• A cooperative team member who thrives in a fast-paced environment and is eager to assist colleagues.
• Flexible and open to working in various store departments and embracing new challenges.
• Willingness to learn, grow, and utilize new technologies to enhance job performance.
• Focused on quality by taking pride in maintaining clean workspaces and seeking continuous improvements in customer experience.

Workplace Support and Benefits

• Additional pay premium of £2.45 per hour for hours worked between midnight and 5am.
• Discount card offering 10% off at Sainsbury's, Argos, Tu, Habitat and 15% off at Sainsbury's on Fridays and Saturdays.
• Holiday entitlement proportional to hours worked.
• Enhanced family leave options including maternity, paternity and adoption leave.
• Company pension scheme with matched contributions between 4% to 7.5% and life insurance coverage up to six times salary.
• Opportunity to purchase discounted company shares.
• Additional retail discounts on dining, holidays, and other retailers.
• Support for physical health including cycle to work schemes, gym discounts, and health/dental plans.
• Mental health resources featuring 24/7 access to an employee assistance program and online platforms.
• Financial aid options such as interest-free season ticket loans, pay advances, affordable loans and savings plans.

Equal Opportunity and Inclusion

Sainsbury's is committed to fostering an inclusive work environment where every employee can reach their full potential and feel welcomed as customers. The company offers discretionary family leave, career support resources, colleague networks for representation, and promotes diversity through training, events and mentorship. Reasonable adjustments are provided during application and interview processes to ensure fair access for all candidates.

Important Notes Before Applying

• Applicants must have legal eligibility to work in the United Kingdom.
• Candidates must be at least 18 years old due to the nature of the working hours and handling certain products such as alcohol.