Customer Contact Communications Associate - Voice
Bengaluru, Karnataka, India · Full Time
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- Experience
- Up to 1 yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Education
- Any graduate
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are seeking an Associate for Customer Contact Communications focusing on voice interactions. This opportunity is part of the Customer Support vertical where you will handle customer inquiries, resolve complaints, and manage escalations ensuring timely and effective solutions within service level agreements (SLAs). You will engage customers through various communication channels as part of an omnichannel approach designed to deliver a consistent and integrated experience across platforms including online, in-store, and mobile.
Company Overview
Our company is a worldwide professional services leader in digital, cloud, and security solutions. Leveraging extensive expertise across more than 40 industries, we provide Strategy and Consulting, Technology, and Operations services powered by the largest global network of Advanced Technology and Intelligent Operations centers. Our workforce of 784,000 professionals operate in over 120 countries, dedicated to fostering innovation and creating shared success for clients, communities, and partners.
Responsibilities
- Manage and resolve customer queries efficiently and effectively.
- Handle escalations and complaints from dissatisfied customers with appropriate resolutions.
- Ensure closure of faults and complaints within agreed SLAs.
- Deliver seamless customer experiences across multiple communication channels as part of an omnichannel strategy.
- Coordinate marketing, sales, and customer service activities across channels.
- Work as an individual contributor within a team performing well-defined tasks.
- Abide by detailed instructions and supervisory guidelines in daily activities.
- Participate in rotational shift schedules as required.
Candidate Requirements
- Any graduate degree is acceptable.
- 0 to 1 year of prior experience in customer service roles.
- Excellent communication skills.
- Ability to follow instructions and work under supervision.
- Capability to solve routine problems referencing established guidelines.
- Prior experience in Procure to Pay processes is preferred.
Minimum education
Bachelor's Degree