- Experience
- Any
- Salary
- CAD 40,000 – CAD 60,000 / year
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About the Role
GoHiya is seeking a Customer Care Representative for a fully remote position based in Canada. This role focuses on providing customer-oriented service and support relating to operations and destination management across Italy and Mediterranean locations. Key tasks include managing customer cases, ensuring clear communication, and maintaining accurate workflow records to uphold quality and deadlines throughout the service process.
Key Responsibilities
- Manage customer care tasks for the Canadian workflow, emphasizing customer- and care-focused service, case oversight, and effective queue management to maintain traceable deadline control.
- Evaluate incoming information related to destination management and customer communications to detect and correct inconsistencies prior to workflow handoffs.
- Monitor ongoing actions through reporting, follow-ups, and ticketing systems to ensure completeness, ownership, and adherence to deadlines.
- Thoroughly document decisions and transfer information clearly so teammates can continue work seamlessly without having to reconstruct prior history.
- Use case documentation and communication to support high-quality standards and escalate issues when source data cannot be verified.
Success Criteria
Excellence in this position entails robust ticket and case management processes that reinforce deadlines, data completeness, and accurate information sources. All unresolved tasks must have designated owners and completed work should provide an auditable trail of evidence.
Candidate Fit
- Practical experience with customer-focused care, case management, and destination operations in remote settings within Canada.
- Strong written communication skills to document ownership, progress, and next steps accurately.
- Proficiency in customer communication, ticket tracking, and problem resolution while maintaining precise records.
- Sound judgment in workflow management and escalation procedures for unresolved or inconsistent items.
Position Details
- Full-time, entry-level position fully remote within Canada.
- Salary range between $40,000 and $60,000 per year.
Industry
Customer Support Services