Customer Care Representative

About Givaudan

Join Givaudan and immerse yourself in creating happier and healthier lives inspired by nature. We collaborate with customers to deliver food innovations, design captivating fragrances, and develop beauty and wellbeing solutions. With a diverse global team exceeding 17,000 employees, Singapore serves as a central hub for innovation serving the Asia-Pacific region. Working alongside research, creation, production, and our noted perfumery school, your passion and expertise will help shape positive impacts on billions worldwide.

Role Overview

As a Customer Care Representative in the Taste & Wellbeing division, you will manage the entire sales order process from receipt to shipment for specific customers or affiliates, ensuring efficient, cost-effective service aligned with Customer Care guidelines. This role requires coordination between customers, operations, and sales teams to meet needs seamlessly.

Main Responsibilities

• Oversee end-to-end sales orders ensuring accuracy and timely delivery.
• Serve as primary point of contact for all customer inquiries related to orders and service.
• Communicate daily with customers, operations, and sales teams to prioritize and maintain smooth order processing.
• Work with cross-functional teams to monitor client schedules, inventory levels, and demand planning.
• Verify pricing, stock availability, and shipping information to keep data current and precise.
• Resolve order-related problems or customer dissatisfaction through clear communication and effective problem-solving.
• Prepare and manage documentation including invoices, debit/credit notes, returns, and shipment alerts.
• Maintain comprehensive and accurate records covering agreements, packaging, labeling, and stock needs.
• Collaborate with colleagues to ensure consistent support across multiple customer accounts.
• Apply thoughtful communication strategies to de-escalate conflicts and manage customer expectations constructively.

Qualifications and Skills

• Applicants should possess a diploma in any discipline.
• Fresh graduates are encouraged to apply.
• For experienced candidates, 1-2 years of customer care experience in the food industry is preferred.
• Familiarity with SAP or other order entry systems is necessary.
• Basic understanding of inventory management principles.
• Basic negotiation abilities.
• Knowledge of Incoterms and shipping terminology is required.

Diversity and Inclusion

Givaudan values diverse perspectives and warmly welcomes applications regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or other personal circumstances. We foster an inclusive environment where everyone can grow and contribute meaningfully.

Additional Information

This role is a 12-month contract position based at 1 Woodlands Avenue 8, Singapore, reporting to the Customer Care Team Lead. Candidates at all experience levels, including fresh graduates, are welcome to apply.