Customer Care Executive

Job Overview

This position focuses on addressing customer inquiries primarily through phone interactions. Effective communication abilities and fundamental email correspondence skills are essential. Candidates should possess basic proficiency in Excel for tasks such as data entry, updating trackers, and record maintenance.

Key Responsibilities

• Handle and resolve customer queries via phone calls.
• Write basic emails to support customer communication.
• Maintain and update records using Excel spreadsheets.
• Coordinate with relevant teams for prompt resolution of customer issues.
• Perform follow-ups to ensure queries are fully addressed.
• Adapt to rotational shift schedules, including night shifts when necessary.
• Manage multiple customer interactions effectively in a fast-paced setting.
• Exercise problem-solving skills and take ownership until query resolution.

Required Skills and Experience

• Good communication and customer handling capability.
• Basic phone calling skills.
• Competency in writing simple emails.
• Basic knowledge of Excel for data entry and tracker maintenance.
• Ability to use multiple computer systems and tools.

Additional Information

Previous experience in customer support, operations, control tower, BPO, contact center, logistics, or coordination roles will be considered advantageous but is not mandatory. There is no requirement for highly specialized technical skills in this role.