Customer Care Executive

About the Role

Tech Mahindra is seeking candidates for the position of Customer Care Executive in their Banking Process division based in Gandhinagar, Gujarat. This role involves handling domestic customer service calls to resolve queries effectively.

Key Responsibilities

• Managing inbound and outbound customer calls related to banking services.
• Addressing and resolving customer queries via phone communication efficiently.

Eligibility and Qualifications

• Applicants must hold at least a graduate degree.
• Basic proficiency in Hindi and English speaking skills is essential.

Working Hours and Schedule

• Shift timings for males include: 4:00 AM to 1:00 PM, 2:00 PM to 11:00 PM, or 3:00 PM to 12:00 AM.
• Shift timings for females include: 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM.
• Monthly rotational shifts totaling 9 hours per shift.
• The workweek consists of 5 working days with 2 rotational weekly offs; these off days may not always fall on weekends.

Additional Information

• Age eligibility ranges from 18 to 35 years.
• Positions available for both freshers and experienced candidates.
• Monthly compensation ranges between INR 14,380 and INR 16,700, depending on experience.
• Interview and job location is at Tech Mahindra Ltd, 19th Floor, QC1 Building, GIFTCL, Gift City, Gandhinagar, Gujarat - 382355.