Associate Customer Support
Hyderabad, Telangana, India · Full Time
Be the first to apply
- Experience
- Up to 1 yrs
- Salary
- INR 18,000 – INR 22,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Any graduate
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
We are seeking an Associate Customer Support professional based in Hyderabad. This permanent position involves handling inbound and outbound customer queries while adhering to established processes and quality benchmarks.
Responsibilities
- Manage inbound and outbound calls effectively.
- Resolve customer inquiries promptly and accurately.
- Maintain compliance with process standards and production quality levels.
Requirements
- Undergraduate or graduate degree in any discipline.
- Fluency in English and Hindi is mandatory.
- Knowledge of Kannada, Tamil, or Malayalam languages will be an advantage.
- Achieve a minimum SVAR score of 48 or higher.
Work Schedule and Location
- Male candidates will work in a 24/7 rotational shift pattern.
- Female candidates will have rotational day shifts.
- Workweek comprises 5 working days plus 2 rotational offs.
- Work location is at DivyaSree Omega Building, Block C, 1st Floor, Tech Mahindra Ltd., Hyderabad.
Selection Process
The recruitment involves multiple stages: initial HR screening, SVAR assessment, operations round, final HR discussion, document verification, followed by the offer letter issuance.
Compensation
Monthly salary ranges from ₹18,000 to ₹22,000 depending on experience, with expected annual pay of ₹2.4 LPA for freshers, ₹2.6 LPA for candidates with six months of experience, and ₹2.8 LPA for those with one year or more experience.