Customer Care Executive

Overview

We are seeking a dedicated Customer Care Executive to join Swiss Castle Bakery in Hyderabad, Andhra Pradesh. This role demands a professional, calm, and positive attitude while engaging with customers across various communication channels.

Responsibilities

• Maintain a professional and positive demeanor when interacting with customers.
• Actively listen to customer complaints to identify underlying issues.
• Develop appropriate responses and strategies to resolve customer problems promptly.
• Communicate effectively across multiple customer interaction platforms.
• Assist customers with order placements, refunds, and exchanges.
• Relay customer feedback and complaints to sales, operations, or production teams.
• Handle customer complaints efficiently until resolution.
• Process customer orders and other requests accurately.
• Collaborate with various internal departments to support business operations.
• Maintain detailed records of customer interactions, transactions, feedback, and complaints.
• Provide insights to improve the customer service process.
• Ensure high levels of customer satisfaction through professional support.
• Remain composed and patient when addressing stressed or upset customers.

Requirements

• Degree in Hotel Management or Bachelor's in Business Administration.
• Minimum 2 to 3 years of relevant experience.
• Strong customer service and problem-solving capabilities.
• Patience and a positive approach toward customer interactions.
• Excellent verbal and written communication skills.
• Basic proficiency in computer operations.
• Exceptional presentation skills.
• Ability to maintain a customer satisfaction-centered attitude.
• Availability to work the shift from 9 PM to 7 AM.

Compensation & Benefits

The monthly salary ranges from ₹18,000 to ₹22,000, with negotiability based on candidate suitability. Both male and female candidates are encouraged to apply. Additional benefits include free food and applicable statutory benefits as per regulations.