Customer Assistant - Food Section

Job Overview

Become a vital front-line team member at the UK's fastest growing retailer by joining as a Customer Assistant in the Food department at Marks and Spencer. This role demands energetic and grounded individuals who excel in a busy environment, delivering exceptional customer service efficiently and embracing the evolving retail landscape.

Work Schedule

The schedule alternates every two weeks and includes the following shifts:

• Week 1:

• Sunday: 07:00 - 16:00
• Tuesday: 13:00 - 22:00
• Wednesday: 13:00 - 22:00
• Thursday: 11:00 - 20:00
• Friday: 13:00 - 17:30

• Week 2:

• Monday: 12:00 - 16:30
• Wednesday: 13:00 - 22:00
• Thursday: 11:00 - 20:00
• Friday: 13:00 - 22:00
• Saturday: 13:00 - 22:00

Key Responsibilities

As a valued member of the team, you will:

• Respond effectively during peak times, maintaining sharpness and speed to exceed customer needs and expectations.
• Engage customers by promoting and confidently recommending the latest food products, acting as a passionate brand ambassador.
• Utilise digital tools such as the Sparks App and in-store technology to improve the shopping experience and ensure product availability.
• Work collaboratively within a lively team environment, supporting peers to ensure smooth store operations and top-tier customer interactions.
• Demonstrate adaptability by working across different sections of the store to meet dynamic retail demands.

Candidate Profile

We seek resilient, flexible individuals who thrive under pressure and are enthusiastic about delivering a five-star customer experience consistently. This role requires readiness for varied work conditions and a proactive approach in a fast-paced retail environment.