Customer Assistant

About the Role

For over 150 years, our stores have been a cornerstone of their communities, focused on excellent food and outstanding customer service. As a Customer Assistant, you will be an essential part of our store’s success by bringing energy and teamwork to a fast-moving environment. You’ll be key to ensuring customers find everything they need each day.

Key Responsibilities

• Provide approachable, attentive, and helpful service that makes customers feel valued.
• Support customers anywhere needed, including restocking shelves, fulfilling orders, assisting at tills, and promoting products.
• Adopt and effectively utilize digital tools to improve job performance and customer satisfaction.
• Manage stock by organizing, moving, and keeping displays neat, clean, and well-presented, including handling heavy items as required.
• Increase your knowledge of our range, services, and current promotions to offer confident advice and recommendations to customers.

Candidate Profile

• Friendly and enthusiastic about helping customers.
• Effective in a busy, physical, and dynamic retail environment.
• A dependable team player willing to collaborate and support colleagues.
• Flexible with a readiness to take on diverse tasks across the store.
• Motivated to learn and try new approaches to enhance customer service.
• Comfortable with adopting new digital technologies and tools.
• Committed to maintaining high standards of cleanliness, attention to detail, and taking pride in your work to improve customers’ experience.

Additional Information

• Applicants must be above the school-leaving age according to their country’s regulations and have legal Right to Work eligibility within the UK.

Benefits and Support

• Employee discount card offering 10% off at Sainsbury’s, Argos, Tu and Habitat, increasing to 15% off Sainsbury’s on Fridays and Saturdays.
• Holiday entitlement aligned with hours worked.
• Enhanced family leave options including maternity, paternity, and adoption.
• Pension scheme with employer contributions between 4% and 7.5% plus life insurance up to 6 times salary.
• Access to discounted company shares.
• Additional retail savings on dining, holidays, and other stores.
• Physical wellness initiatives including cycle-to-work schemes, subsidized gym access, and health/dental cash plans.
• Mental health support via 24/7 Employee Assistance Program and online wellbeing resources.
• Financial help including interest-free season ticket loans, paycheck advances, affordable loans, savings schemes, and financial guidance.

Our Commitment to Inclusion

We strive to be an inclusive employer where everyone can reach their potential and customers feel welcome. We provide discretionary family-related leave and carer support, alongside resources for enhancing team and role understanding. Our colleague networks work to ensure fairness and remove barriers. Development opportunities such as mentorship, training, and career progression are actively promoted and diversity is celebrated through initiatives and events. Reasonable adjustments in application and interview settings are available on request.