Continuous Improvement Specialist - Last Mile

About the Role

NZ Post connects people, businesses, and communities daily through its delivery teams. In the role of Continuous Improvement Specialist - Last Mile, you will be instrumental in enhancing the performance of our operations. Your primary focus will be leading initiatives that increase safety, service quality, and operational efficiency within our delivery network. Collaborating with operational leaders, you will identify areas for improvement, address challenges, and implement sustainable solutions that create lasting value.

This role is hands-on and highly collaborative, blending data analysis, insight, and operational knowledge to refine workflows. Responsibilities include designing improved processes and supporting efforts that standardize best practices across multiple locations, thereby improving outcomes for our employees, customers, and communities.

Key Responsibilities

• Lead continuous improvement projects throughout delivery operations.
• Examine and redesign processes to boost operational performance.
• Collaborate with site leaders to resolve operational challenges.
• Standardize procedures across various sites to ensure consistency.
• Monitor progress and maintain sustained improvements.
• Coach teams on structured problem-solving and continuous improvement methods.

Candidate Profile

The ideal candidate thrives on understanding operational details and devising better ways to achieve outcomes. You communicate effectively, build strong relationships, and smoothly guide teams through change initiatives. Comfortable working with both frontline staff and management, you emphasize practical solutions that enhance daily operations.

Your background includes experience in continuous improvement within logistics, delivery, service, or operational contexts. You possess a strong process improvement mindset and are passionate about driving positive change. You skillfully convert data and insights into actionable steps and find motivation in observing improvements that benefit both people and performance.

Required Qualifications and Skills

• Proficient in process analysis and optimization techniques.
• Certified in Lean and Six Sigma Green Belt or higher; Black Belt certification is advantageous.
• Strong abilities in building relationships and influencing others.
• Comfortable operating in fast-paced operational environments.
• Skillfully balances attention to detail with a customer-centric approach.
• Demonstrates a proactive, inquisitive, and action-driven mindset.

Additional Information

This vacancy may be based in Auckland, Hamilton, Wellington, or Christchurch. NZ Post is in a transformational phase focused on parcel and mail service evolution, offering a dynamic environment where your efforts make a meaningful impact on how services are delivered across New Zealand.

Applicants must be eligible to work in New Zealand and will undergo security, reference, and possibly credit and drug screenings as part of the hiring process. NZ Post values inclusivity and supports a workplace culture where all employees can be authentic and respected.