Concierge

About Cogir Senior Living

Cogir Senior Living operates retirement homes throughout Canada offering various living arrangements such as independent living, assisted living, and memory care. With over 25 years focused on enhancing the lives of seniors, we prioritize human connection, creativity, and excellence.

Job Opportunity: Concierge at Regency Valleywood Retirement Resort

Join the team at our brand-new facility located in Kelowna's Glenmore area, where we provide a welcoming and engaging community atmosphere. This role offers an excellent chance to develop your career within a fresh and vibrant environment.

Job Responsibilities

• Exemplify professionalism and maintain a high standard of grooming and conduct in the workplace.
• Respond promptly to resident emergencies, evaluate situations, and arrange emergency medical assistance if necessary.
• Ensure security by monitoring front door access and logging all visitors following protocol.
• Handle phone calls, coordinate guest meal bookings, schedule appointments within the home, and document any notable incidents.
• Promote a warm and professional environment through clear communication with residents.
• Assist with food service during special occasions and external group visits, demonstrating excellent service standards.
• Support and participate in resident activities led by the Activity Director.
• Provide dining room hosting duties, assisting Food and Beverage Servers during meals and events.
• Serve as Fire Captain in case of fire emergencies until official responders arrive.
• Maintain overall building security through regular checks and managing alarm systems.
• Carry out designated cleaning and laundry tasks, and notify Maintenance of any equipment concerns.
• Address resident maintenance requests such as resolving minor plumbing or electrical issues.
• Report damaged furniture or equipment to the Maintenance department.
• Help with orientation for new employees and complete other job-related tasks as assigned.

Qualifications and Experience

• Minimum of two years' recent experience in hospitality or a related field.
• Possession of Serving it Right certification.
• Mandated WHMIS training completed.
• Certified in Food Safe procedures.

Required Skills and Personal Attributes

• Strong verbal and written communication abilities.
• Physically and mentally capable of fulfilling the job duties.
• Effective planning, organizing, and leadership skills.
• Patience, tact, and friendliness when interacting with residents and visitors.
• Cooperative and courteous with colleagues in a team environment.

Compensation and Working Hours

• Both full-time and part-time employment options available.
• Shift times are 3:00 PM to midnight and midnight to 8:00 AM.
• Hourly pay ranges from $21.80 to $24.86 depending on experience.

Additional Information

Cogir is dedicated to inclusive employment and will provide accommodations upon request. Salary will be determined based on qualifications, experience, and equity considerations within the company.

Benefit highlights include a comprehensive package, supportive work culture, complimentary meals during shifts, and opportunities for career advancement within our expanding organization.