Collection Specialist

About the Role

We are looking for a diligent and customer-oriented Collections Specialist to become a part of our Customer Success team. This position focuses on managing customer accounts by ensuring outstanding invoices are collected promptly, maintaining accurate records, and fostering strong customer relationships. The role supports maintaining company cash flow and delivering high-quality customer experience.

Primary Responsibilities

• Actively follow up with customers to secure timely payments of overdue invoices.
• Engage with customers through various communication methods including phone and email to address unpaid accounts.
• Accurately record payment statuses and collection activities within company systems.
• Generate collection performance reports on a daily, weekly, and monthly basis.
• Collaborate with Quality and Customer Success teams to resolve payment-related concerns.
• Manage delinquent accounts professionally whilst preserving positive relationships.
• Escalate problematic or high-risk accounts following company protocol.
• Ensure adherence to collection policies, financial governance standards, and Service Level Agreements.
• Maintain comprehensive documentation of all collection efforts and communication with customers.
• Participate in refining collection procedures and improving operational efficiency.

Qualifications and Experience

• Possess a Bachelor’s degree in Accounting, Finance, Business Administration or a relevant discipline.
• Have at least two years of experience in collections, accounts receivable, or customer service.
• Familiarity with ERP, CRM, or other financial management software solutions.
• Proficient in Microsoft Excel and broader Microsoft Office applications.
• Strong communication and negotiation capabilities.
• Fluency in both Arabic and English languages is mandatory.

Desired Attributes

• Effective negotiation skills and ability to build lasting relationships.
• Exceptional verbal and written communication skills.
• Meticulous attention to accuracy and detail.
• Strong problem-solving skills combined with analytical thinking.
• Capable of managing multiple accounts concurrently and prioritizing tasks effectively.
• Professional, positive, and customer-centric attitude.
• Ability to work well under pressure and meet stipulated deadlines.