Colleague Manager - Newbridge

About the Role

Marks and Spencer is undergoing rapid transformation, reshaping how it serves customers, empowers employees, and achieves results with innovation and agility. This role offers a chance to lead with purpose, motivate teams, and create meaningful impact within the evolving business.

Key Responsibilities

• Take full responsibility for managing your direct reports, ensuring a comprehensive and positive experience throughout their employment.
• Coach, mentor, and develop your team to reach their full potential, acknowledging successes and managing performance effectively.
• Work closely with store leadership to achieve collective goals.
• Exemplify company values and adapt flexibly as priorities change.
• Respond promptly to customer feedback, striving to exceed expectations.
• Enable teams to own the service, sales, and stocking processes.
• Create a supportive and engaging work environment by actively listening and acting on employee feedback.
• Ensure the store operates safely and in compliance with legal requirements at all times.
• Support and guide Shift Leads and Sales Advisors to facilitate smooth day-to-day operations, without directly performing operational tasks.
• Oversee successful implementation of new launches, events, and campaigns with attention to accuracy and timeliness.
• Ensure full adherence to processes and guidelines collaboratively with your team.
• Enhance team performance through coaching and development initiatives.
• Lead efforts to consistently deliver excellent customer experiences.
• Drive sales growth and contributions by focusing on critical operational inputs.
• Exhibit confidence with digital tools including Time & Attendance systems, HR platforms, communication tools, and data reporting software like PowerBI.
• Manage the full employee lifecycle including recruitment, care duties, return-to-work processes, scheduling, and holiday management.
• Effectively manage probation periods for new employees and identify future talent for succession planning.
• Conduct timely absence reviews and maintain duty of care follow-ups.
• Complete all required employee check-ins, balancing recognition with performance management.
• Ensure all staff complete mandatory compliance training.

Benefits & Perks

• Enjoy a 20% discount on all M&S products as well as many third-party brands for yourself and one household member.
• Competitive holiday allowance with the option to purchase additional leave days.
• Access discretionary bonuses based on personal performance and company results.
• Benefit from a comprehensive Defined Contribution Pension Plan and Life Assurance coverage.
• Receive full maternity pay for 26 weeks.
• Join with a personalised induction and ongoing training programmes to develop your skills.
• Access exclusive offers and discounts through the M&S Choices portal aimed at enhancing financial and personal wellbeing.
• Take advantage of industry-leading parental, adoption, and neonatal policies designed for work-life balance and family support.
• Utilise wellbeing services including 24/7 access to virtual GP consultations and PAM Assist support for you and your family.
• Participate in a charity volunteer day with a dedicated day off to support causes important to you.