Colleague Manager

Overview

Marks & Spencer is accelerating its transformation, redefining how we engage with customers and support colleagues while driving outstanding results. This dynamic role offers the chance to lead purposefully, inspire your team, and contribute meaningfully to our ongoing evolution.

Key Responsibilities

• Take full responsibility for the experience and development of your direct reports, fostering a culture of growth and achievement.
• Provide mentorship and performance management to help your team reach their full potential.
• Work collaboratively with store leadership to meet shared goals and priorities.
• Exemplify the core M&S behaviors and adapt flexibly as business needs change.
• React promptly and effectively to customer feedback, aiming to exceed expectations.
• Empower team members to take initiative in service, sales, and stock replenishment.
• Promote a positive workplace by responding to colleague input and fostering inclusion.
• Maintain compliance with safety and legal standards consistently across the store.
• Guide Shift Leads and Sales Advisors to achieve smooth daily operations through coaching, without direct involvement in operational tasks.
• Ensure flawless execution of store events, product launches, and campaigns.
• Drive adherence to processes and procedures with team collaboration.
• Elevate performance standards through coaching and development initiatives.
• Lead teams toward consistently outstanding customer service delivery.
• Boost sales and contribution by focusing on essential operational inputs.
• Exhibit proficiency with digital platforms such as Time & Attendance, MyHR, Microsoft Teams, and PowerBI.
• Support the complete colleague lifecycle including recruitment, duty of care, return-to-work processes, scheduling, and holiday management.
• Manage new recruit probation effectively, identifying and nurturing emerging talent for succession planning.
• Ensure timely completion of duty of care communications and absence management reviews.
• Conduct regular performance check-ins to celebrate accomplishments and address challenges.
• Oversee mandatory compliance training completion for all colleagues.

What We Offer

• 20% discount for colleagues on all M&S products and select third-party brands, extendable to one household member.
• Competitive holiday allowance with an option to purchase additional leave days.
• Performance-based discretionary bonus schemes.
• Comprehensive Defined Contribution Pension Scheme and Life Assurance coverage.
• Full maternity pay for 26 weeks.
• Structured induction program and diverse training opportunities for personal and professional growth.
• Access to a wide range of perks and financial wellness discounts via the M&S Choices portal.
• Industry-leading parental, adoption, and neonatal support policies offering family-friendly flexibility.
• Wellbeing support services including a 24/7 Virtual GP and PAM Assist for you and family members.
• One charity volunteer day per year to engage with a cause important to you.