Shift Lead - Killarney, County Kerry, Ireland

Role Overview

This full-time position based in Killarney involves flexible working hours, including opening and closing shifts. The Shift Lead is responsible for overseeing the store's fill operation to ensure a sales floor that is fully prepared for business. This role requires leading the team in absence of the Colleague Manager and managing resources to optimize service, sales, and stock replenishment.

Key Responsibilities

• Lead the coordination of in-store operations to ensure the sales floor is ready and meeting standards before opening.
• Coach and motivate colleagues in the One Best Way methodology to drive productivity and efficiency.
• Manage team allocation to maintain a swift and customer-friendly payment process.
• Oversee the efficient execution of daily operational tasks across all store sections, adhering to timing requirements.
• Ensure the store environment remains clean, safe, and visually appealing throughout shifts.
• Foster an inclusive and positive team atmosphere.
• Exemplify outstanding customer service and model M&S behaviours and expectations.
• Support Colleague Managers by providing constructive feedback on team members to encourage high performance.
• Assist nearby stores operationally if needed.
• Act as a key holder, responding to call-outs when required.
• Responsible for tasks related to opening and closing, including vehicle receipt management, temperature monitoring, reporting operational issues via helpdesks, cash handling, and compliance with TSL standards in off-peak hours.

Benefits and Perks

• Enjoy a 20% colleague discount on M&S products and select partner brands for yourself and one household member.
• Competitive holiday allowance with an option to purchase additional days.
• Access to discretionary bonus schemes based on personal and company performance.
• Membership in a generous Defined Contribution Pension Scheme and Life Assurance plan.
• Full maternity pay for up to 26 weeks.
• Flexible work-life options, including the possibility of a four-day workweek or a nine-day fortnight.
• Structured induction and varied training programs to support skill development.
• Exclusive access to perks and discounts through the M&S Choices portal to enhance financial and personal well-being.
• Leading parental, adoption, and neonatal support policies offering family-friendly benefits.
• Comprehensive wellbeing resources including 24/7 virtual GP access and PAM Assist for personal and family support.
• An annual charity volunteer day providing a paid day off to support causes meaningful to you.

Candidate Profile

• Proficient digital skills with the ability to navigate and use relevant retail systems.
• Strong understanding of commercial retail operations, operational excellence, and fundamental store basics.
• Up-to-date knowledge of visual merchandising standards and practices.
• Excellent communication skills to build effective relationships and work collaboratively within a team.
• Familiarity with legal responsibilities related to customer assistant roles and duty management.
• High standards for store presentation, attention to detail, and punctual task completion.
• Competent in interpreting operational data relevant to the role.
• Adaptable and flexible attitude to embrace changes in the working environment.