Cloud Solution Architect - Cloud & AI for Global Accounts

About the Role

Join a global team within Microsoft's Customer Experience and Success (CE&S) organization dedicated to driving customer value by leveraging Microsoft’s cloud and AI technologies. As a Cloud Solution Architect, you will work with multinational clients to co-create innovative technology solutions using Azure services such as Microsoft Fabric, Databricks, SQL Server, Cosmos DB, and Purview. You will play a pivotal role in accelerating customers’ cloud adoption and AI transformation journeys.

Key Responsibilities

• Deliver high-quality architectural designs, proof-of-concept initiatives, and production deployments focusing on cloud workloads around AI, applications, and data.
• Engage with C-level executives and customer success leaders to define and execute cloud strategies that promote innovation and business growth.
• Ensure operational excellence in sales activities, risk management, and methodology adherence throughout engagement phases.
• Identify and escalate challenges to drive timely solution deployment and increased customer satisfaction.
• Develop and nurture customer and partner relationships to foster trust, advocate for optimal architectures, and uncover new opportunities for cloud consumption expansion.
• Guide partners with technical enablement, unblock technical obstacles in deals, and support sales efforts with proof-of-concept and pre-sales assistance.
• Contribute technical leadership by mentoring peers, leading readiness sessions, and participating in community events to elevate Microsoft’s presence.
• Collect and relay customer insights to engineering and product teams to influence roadmap and enhance offerings.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, Business, or related fields with at least 7 years of experience in cloud technologies, IT consulting, architecture, or related roles; equivalent experience is acceptable.
• Preferred qualifications include a Bachelor’s degree with 12+ years or a Master’s degree with 8+ years experience in cloud/data technologies and consulting.
• A minimum of 6 years in customer-facing and technical project roles, including hands-on coding experience.
• Relevant cloud certifications such as Azure, AWS, Google Cloud, or specialized security credentials are highly valued.

Work Environment & Logistics

This full-time position is based in Sydney, Australia, offering a hybrid work arrangement with up to 50% remote work and minimal travel requirements (less than 25%). Microsoft is committed to equal opportunity and encourages applications from qualified candidates irrespective of personal characteristics.