Digital Account Manager

Overview

The Digital Account Manager acts as a key driver for customer success, business expansion, and digital progress within a portfolio of small to medium-sized enterprises. This role is centered on forging trusted advisory relationships with customers, prioritizing business needs, expediting the adoption of Microsoft technologies, and ensuring clients gain substantial benefits from their tech investments.

Collaborating closely with specialists, partners, and various teams, the Digital Account Manager crafts account strategies, stimulates usage and contract renewals, and supports clients throughout their digital transformation journey.

Responsibilities

• Oversee and expand a portfolio of SMB clients in a designated region.
• Establish trusted advisory roles with customer decision-makers, addressing business and technology objectives.
• Promote adoption, utilization, and achievement of benefits from Microsoft cloud offerings such as Azure, Microsoft 365, Security, and Business Applications.
• Spot, qualify, and advance opportunities that match client goals.
• Create and implement territory and account strategies aligning with revenue, usage, and client satisfaction targets.
• Coordinate with technical experts, partner teams, success units, and marketing to maximize customer outcomes.
• Ensure precise pipeline management, forecasting, and opportunity tracking within Microsoft sales platforms.
• Lead client interactions virtually via discovery meetings, business reviews, workshops, and executive dialogues.
• Enhance client retention, contract renewals, expansion, and advocacy by maximizing value from Microsoft solutions.
• Keep updated on industry trends and client challenges to offer insightful business advice.

Qualifications

• Background in technology sales, account management, customer success, or business development.
• Proven ability to develop relationships with key decision-makers and stakeholders.
• Experience managing customer portfolios and meeting revenue or growth objectives.
• Strong communication, presentation, and virtual sales capabilities.
• Competency in territory planning, pipeline oversight, and forecasting accuracy.
• Collaborative skills working with cross-functional teams and external partners.

• Familiarity with cloud computing, SaaS, AI, security, or digital transformation technologies.
• Experience with Microsoft products and solutions.
• Exposure to small and medium business market segments.
• Bachelor's degree or equivalent in Business, Technology, Sales, Marketing, or related areas.
• Growth-oriented mindset with dedication to customer success and ongoing development.

Compensation and Other Details

Typical annual base salary ranges between €62,200 and €92,100 in Ireland, with potential eligibility for additional benefits and compensation.

This position remains open for at least five days and continues to accept applications until filled.

Diversity and Inclusion Statement

Microsoft is committed to equal opportunity employment. All applicants will be evaluated without discrimination based on numerous legally protected categories such as age, race, gender identity, disability, veteran status, or other factors. Reasonable accommodations are available during the recruitment process upon request.